Twenty questions guests actually ask — about shuttles, breakfast, children, laundry, parking and payment — answered in plain English by the hotel’s own house rules. If your question is not here, the 24-hour front desk answers the phone in English and Mandarin at +86-21-58383988.
免費機場接駁車多久一班？發車時間是什麼時候？
The shuttle between the hotel and Pudong International Airport follows a 24-hour schedule with one departure every hour, in both directions. Pick-up and drop-off are both free for guests, and the exact timetable is displayed in the hotel lobby — ask the 24-hour front desk to confirm the next departure when you arrive.
請問在浦東機場哪裡可以搭乘機場巴士？
Board at the hotel-shuttle pick-up area on the arrivals level of Pudong International Airport. Follow the signs for hotel shuttles, look for the Shanghai · DECO (Joyful Star Chenyang) stop, and check the timetable displayed at the hotel for the current pick-up point, as positions can change with airport works.
我需要提前預訂機場接送服務嗎？
No reservation is needed — the shuttle is first-come, first-served and runs on a fixed hourly schedule. If your flight lands very late or you are travelling in a large group, simply call the front desk at +86-21-58383988 and they will advise the best departure or arrange a taxi.
請問有到上海迪士尼樂園的接駁車嗎？
Yes. The hotel operates a free scheduled shuttle to Disneyland every day — the resort is about 15 kilometres away, roughly a 20-minute drive. Departure times are posted in the lobby; check the displayed schedule on the day of your visit.
飯店離浦東國際機場有多遠？
The hotel stands at No. 815 Chenyang Road, Zhuqiao Town — approximately 4.5 kilometres from the terminals, about 15 minutes by car. That proximity is exactly why most guests choose us: a shower and a real bed barely half an hour after landing.
早餐幾點開始？價格是多少？
The breakfast buffet opens at 5:30 am and serves until 9:30 am — one of the earliest starts of any airport hotel in Pudong. The Western and Chinese buffet costs CNY 48 per adult; children under 1.2 m in height eat free.
入住和退房時間是？
Check-in starts at 14:00 and check-out is before 12:00, with a 24-hour front desk so late-night arrivals are never a problem. Early check-in and late check-out can both be requested and are granted subject to availability on the day.
我可以在入住前或退房後寄放行李嗎？
Yes — luggage storage at the front desk is free for all guests. Many transit travellers check out after breakfast, leave their bags with us, take the shuttle into town or to the outlets, and collect everything before their evening flight.
飯店提供洗衣服務嗎？
There is a free self-service laundry room with washing machines and dryers — guests repeatedly praise it in reviews, especially families on long trips. Laundry detergent is provided, a clothes steamer is available, and the front desk can point you to the room.
是否有停車位？免費嗎？
Yes. On-site parking is free for guests for 48 hours, with additional arrangements possible for longer stays. Spaces are limited and allocated first-come, first-served, and there are EV charging points in the car park.
我該如何付款？需要預付訂金嗎？
No deposit is required when you book through Trip.com. Payment is made at the hotel, in cash, at check-in or check-out. Online rates are confirmed at booking, so the price you see is the price you pay.
歡迎帶孩子來嗎？有加床和嬰兒床嗎？
Children of all ages are welcome. Infants one year old and under stay free in a crib; extra-bed arrangements vary by room type, so check the room page before booking. The Harbor of Love Family Room comes with a proper children’s bunk bed, and kids slippers and toothbrushes are available at the front desk.
我可以帶寵物嗎？
Pets are not allowed at the hotel, with the exception of service animals — please contact the front desk in advance to make arrangements for a service animal.
Wi-Fi免費嗎？
Yes, Wi-Fi in public areas is free, and guest rooms include internet access at no extra charge. Speeds are comfortable for streaming the in-room movie package and for video calls.
前台會說哪些用語？
The 24-hour front desk serves guests in Mandarin Chinese and English, and translation tools are available at the desk for other languages. Arrival instructions are provided after booking, so night-time check-ins are smooth.
這裡有健身房嗎？
Yes — a compact fitness room is free for all guests. It covers the essentials for a workout between flights, and the surrounding Zhuqiao streets are popular with joggers in the early morning.
How do I get to the hotel from Hongqiao Airport or the railway stations?
From Hongqiao Airport (about 47 km) take Metro Line 2 toward Pudong, a taxi (roughly 50–60 minutes), or the maglev from Longyang Road after the intercity transfer. Shanghai Railway Station is about 42 km away; Didi and taxis take around 45–60 minutes depending on traffic.
Which metro station serves the hotel?
The nearest station is Yuandong Avenue, about 4.4 km from the hotel — a short taxi or Didi hop. For most guests the free airport shuttle covers the journey that matters, and taxis in this part of Pudong are inexpensive.
Do rooms include toiletries?
Under Shanghai municipal regulations, city hotels no longer proactively place single-use plastics such as toothbrushes, combs and razors in rooms. All rooms provide soap, shampoo and towels; ask the 24-hour front desk for any additional toiletries — they are available on request.
Is smoking allowed?
All indoor public areas and most guest floors are non-smoking, and a designated outdoor smoking area is provided. If you need a smoking-permitted room, request one at booking and the hotel will confirm availability.
Booking is handled through Trip.com — live prices, free-cancellation rates and the full room list are on the hotel page: